Privacy Policy

1. Data We Collect

FlexoSamine respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Personal Information

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website and products.

Automatically Collected Information

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered "non-identifying information," as it does not personally identify you on its own. It may include your computer's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer.
• To process and deliver your order including managing payments, fees and charges.
• To manage our relationship with you which will include notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

Marketing Communications

You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

3. Cookies

Cookies are small pieces of data stored on your device (computer or mobile device) when you visit a website. They are widely used to remember you and your preferences, either for a single visit (through a "session cookie") or for multiple repeat visits (using a "persistent cookie").

Types of Cookies We Use

• Essential Cookies: Necessary for core functions like login and privacy settings.
• Performance Cookies: Measure traffic and usage to improve site performance.
• Functionality Cookies: Enable enhanced personalization and features.
• Targeting Cookies: Used by partners to deliver relevant ads.

Managing Cookies

You can control or delete cookies via browser settings. Limiting cookies may affect site performance. Learn more at www.allaboutcookies.org.

4. User Rights

Under POPIA, you have rights to access, correct, erase, or restrict your data and withdraw consent at any time.

Contact us to exercise these rights.

5. Data Security

We use security measures to prevent unauthorized access and limit personal data use to necessary personnel under confidentiality obligations.

6. Policy Updates

This Privacy Policy may be updated periodically. Check this page for the latest version.

7. Contact Us

For questions or data requests, contact:

Email: [email protected]

Phone: +27 21 338 5312

Mail: 123 Hope St, Gardens, Cape Town, 8002, Republic of South Africa